CloudTalk Pricing: Complete Breakdown of Plans and Costs
CloudTalk is a cloud-based call center and VoIP phone system popular with sales and support teams. If you're comparing call center software options, you need to know what you're actually paying for—not just the headline price.
Here's the no-BS breakdown of CloudTalk's pricing structure, what's included in each plan, and the hidden costs that might catch you off guard.
CloudTalk Pricing Plans at a Glance
CloudTalk offers 4 pricing tiers, with prices varying depending on your location. If you're in the US, here's what you're looking at:
| Plan | Monthly (per user) | Annual (per user/month) | Best For |
|---|---|---|---|
| Lite | $27 | $19 | Basic VoIP needs |
| Essential | $39 | $29 | Growing sales/support teams |
| Expert | $69 | $49 | Advanced call centers |
| Custom | Quote-based | Quote-based | Enterprise |
Annual billing saves you about 30%—roughly 3 months free. But that comes with a 12-month commitment, so factor that into your decision.
What's Actually Included in Each Plan
Lite Plan ($19-27/user/month)
This is CloudTalk's entry-level offering. You get:
- 1 standard local phone number
- Unlimited user extensions
- Unlimited inbound calls
- Outbound calls charged per minute (not unlimited)
- Click-to-call functionality
- Unlimited call queuing with ACD (Automatic Call Distribution)
- Call Flow Designer (drag-and-drop)
- Ring groups
- Basic analytics
- Call recording (stored for only 1 month)
- Mobile app (iOS/Android)
- Desktop app
- Email and help center support only
The catch: Outbound calls aren't unlimited on the Lite plan. You're paying per minute. And call recordings only stick around for one month, which is pretty limiting if you need historical data for training or compliance.
Essential Plan ($29-39/user/month)
This is where CloudTalk starts to make sense for most businesses. Everything from Lite, plus:
- Unlimited outbound calls to US and Canada
- Unlimited recording storage
- SMS/MMS messaging
- IVR (Interactive Voice Response)
- Skills-based routing
- Caller-based routing
- Preferred agent routing
- Real-time call analytics
- Conference calling
- Custom business hours
- Call forwarding
- Personalized greetings and hold music
- Call masking
- Integrations + Open API
- 24/7 human support
- Workflow automation
The sweet spot: If you're running any kind of serious sales or support operation, this is probably where you need to start. The unlimited US/Canada calling and real integrations make it worthwhile.
Expert Plan ($49-69/user/month)
CloudTalk's feature-packed plan for mid-market and enterprise teams. Adds:
- Salesforce integration
- Power dialer
- Smart dialer
- Call monitoring (call barging, call whispering)
- Wallboards for real-time metrics
- Speech-to-text
- Single Sign-On (SSO) via Google
- Unlimited concurrent calls
- VIP queues
- WhatsApp inbound & outbound messages
Important note: Expert plan requires a minimum of 3 users. You can't just get it for yourself—CloudTalk enforces this minimum.
Custom Plan (Quote-based)
For enterprises with specific needs. Includes everything from Expert plus:
- Custom onboarding
- Unlimited outbound calls with flat rates
- Enterprise-level security
- Developer support
- Custom reporting
- SLA (Service Level Agreement)
- Dedicated account manager
CloudTalk Add-Ons and Extra Costs
Here's where CloudTalk's pricing gets complicated. Several features that seem standard actually cost extra:
AI Features Add-On
If you want AI-powered call summaries, transcriptions, smart notes, or topic extraction, that's an extra $9 per agent per month. The base transcription feature in the Expert plan is basic—for the good stuff, you're paying more.
AI Voice Agents
CloudTalk offers AI voice agents (they call it "CeTe") that can handle calls 24/7. Pricing:
- CeTe + Current System: $0.25 per voice agent, per minute
- CeTe + CloudTalk Full Suite: $0.25/minute + $25 per CloudTalk seat
- Custom Agent: Quote-based for high-volume needs
International Numbers
CloudTalk offers numbers in 160+ countries, but they're not all free. You get one standard local number included. Additional numbers and toll-free numbers cost extra. Some countries require proof of address before you can get a number.
International Calling
Even on plans with "unlimited calling," that's typically limited to US and Canada. International calls to other countries are either bundled in specific minute allotments (varies by your location) or charged per minute.
Branded Caller ID
Want your company name to show up when you call prospects? That's an add-on, with pricing varying by call volume. Available for US and UK numbers only.
Spam Protection
For high-volume outbound teams, CloudTalk offers carrier-level anti-spam number registration. It's best for teams making 70+ calls per day per agent, but it's a separate cost.
Free Trial Details
CloudTalk offers a 14-day free trial with no credit card required. During the trial, you can make outbound calls using credits specified when you sign up. It's enough to test the platform, but don't expect unlimited calling during your trial.
What CloudTalk Does Well
Let's be fair—CloudTalk has some genuine strengths:
- International coverage: Numbers in 160+ countries is impressive. If you're selling globally, this matters.
- Competitive pricing: Starting at $19/user for basic needs is cheaper than many competitors like Aircall or RingCentral.
- No setup fees: CloudTalk doesn't charge for onboarding, which some enterprise tools do.
- Easy to use: Users consistently praise the interface. The Call Flow Designer is genuinely drag-and-drop friendly.
- CRM integrations: Works with Salesforce, HubSpot, Pipedrive, Zendesk, and 100+ other tools out of the box.
- 99.999% uptime claim: For a cloud-based system, that's solid reliability.
Where CloudTalk Falls Short
No software is perfect. Here's what users complain about:
- Limited Lite plan: The cheapest tier is almost too stripped down to be useful. Per-minute outbound calling and 1-month call storage are deal-breakers for most real businesses.
- No video conferencing: Unlike some competitors, CloudTalk is voice-only. No video meetings or team chat built in.
- Advanced features gatekept: Power dialers, SSO, and call monitoring are only on Expert ($49+). Some competitors include these lower.
- Inconsistent call quality: Some users report dropped calls or quality issues during peak times. CloudTalk doesn't offer an uptime SLA on lower tiers.
- Analytics limitations: Custom reports require the Custom plan. Real-time monitoring is Expert and above only.
- No refunds: CloudTalk bills in advance and doesn't offer refunds for partial months or unused time. Cancel carefully.
CloudTalk vs. The Competition
How does CloudTalk stack up against alternatives?
| Platform | Starting Price | Best For |
|---|---|---|
| CloudTalk | $19/user/month | International sales teams on a budget |
| Aircall | $30/user/month | Teams wanting more reliability and features |
| Dialpad | $15/user/month | AI-forward teams with lower budgets |
| RingCentral | $30/user/month | Unified communications (voice + video + chat) |
| JustCall | $19/user/month | SMB sales teams |
CloudTalk's main advantage is international reach at a reasonable price. If you're purely US-based and don't need 160+ country coverage, competitors might offer better value at similar prices.
Who Should Use CloudTalk?
CloudTalk makes sense for:
- International sales teams who need local numbers in multiple countries
- SMB call centers looking for affordable scaling
- Remote teams who need reliable mobile and desktop apps
- Companies already using major CRMs (Salesforce, HubSpot, etc.)
It's probably not the best fit for:
- Solo operators (the Lite plan is too limited)
- Teams needing video conferencing
- Large enterprises requiring guaranteed SLAs (unless you go Custom)
- Businesses requiring HIPAA compliance (check with their sales team)
How to Save Money on CloudTalk
A few tips if you're committing:
- Go annual: 30% savings is significant. If you're confident in the platform after your trial, lock in the annual rate.
- Start with Essential, not Expert: Many features in Essential are sufficient for growing teams. Only upgrade when you actually need power dialers or SSO.
- Audit your integrations: Salesforce integration is Expert-only. If you're on HubSpot, Essential might be enough.
- Watch international calling: If you're calling outside US/Canada frequently, model out your actual costs with their per-minute rates.
Bottom Line
CloudTalk is a solid mid-range call center platform. The $19 starting price looks attractive, but realistically, most businesses need the Essential plan at $29/month for features that matter—unlimited outbound calling, real integrations, and 24/7 support.
The Expert plan at $49/month is competitive for what you get (power dialers, monitoring, SSO), but make sure you need those features before paying for them.
If you're doing B2B sales and need international reach, CloudTalk deserves a spot on your shortlist. Take the 14-day trial, test your actual calling workflows, and pay attention to call quality before committing.
Try CloudTalk Free for 14 Days
Looking for CRM software to pair with your phone system? Check out our guide to CRM for small business or our CRM software comparison.