Close CRM Pricing: Full Breakdown of Plans, Features & Costs
Close CRM is a sales-focused CRM built for inside sales teams who spend their days making calls, sending emails, and texting prospects. It's not trying to be everything to everyone—it's laser-focused on helping sales reps close deals faster.
But is it worth the price? Let's break down exactly what you get at each tier, what's missing, and who should actually buy this thing.
Close CRM Pricing Overview
Close offers four pricing tiers: Solo, Essentials, Growth, and Scale. All prices shown are per user, per month. You'll save around 7-17% by paying annually instead of monthly.
| Plan | Monthly Billing | Annual Billing | Best For |
|---|---|---|---|
| Solo | $19/user/month | $9/user/month | Individual users, solopreneurs |
| Essentials | $49/user/month | $35/user/month | Small teams needing core CRM |
| Growth | $109/user/month | $99/user/month | Teams needing automation & AI |
| Scale | $149/user/month | $139/user/month | Larger orgs needing advanced controls |
There's also a 14-day free trial with no credit card required, which is genuinely useful for testing the platform before committing. If you have 10+ users or complex needs, Close offers custom enterprise pricing.
What Each Plan Gets You
Solo Plan ($9-$19/month)
The Solo plan is designed for individual users getting started with CRM. It's the cheapest option, but it comes with significant limitations:
- Capped at 10,000 leads
- Limited to one user only
- Basic pipeline and opportunity tracking
- Built-in calling, email, and SMS
- Mobile app access (iOS & Android)
What's missing: No follow-up reminders, no workflow automation, no bulk email capabilities, and no AI features. If you're serious about scaling, you'll outgrow this plan fast.
Essentials Plan ($35-$49/month)
This is where Close starts to make sense for actual teams. The Essentials plan removes the lead limit and adds follow-up reminders and text scheduling. Core features include:
- Unlimited leads and contacts
- Up to 3 pipelines
- Follow-up reminders
- Text scheduling
- Basic reporting
- Two-way email sync
What's still missing: Workflow automation, bulk email, advanced calling features (like power dialer), and AI tools. You're essentially getting a solid contact manager with built-in communication, but not much automation.
Growth Plan ($99-$109/month)
The Growth plan is where Close really shines. This is a 183% price jump from Essentials, but you unlock fundamentally different capabilities:
- Workflow automation
- Bulk email
- Power dialer for rapid outbound calling
- AI Email Rewrite
- AI Lead Summaries
- Up to 10 pipelines
- Advanced reporting and analytics
- Call recording
For teams doing serious outbound sales, this is likely the sweet spot. The automation and AI features alone can save hours per rep per week.
Scale Plan ($139-$149/month)
Scale is for larger organizations with complex needs. Everything in Growth, plus:
- Up to 25 pipelines
- Call coaching (listen in, whisper, barge)
- Priority support with dedicated success manager
- Advanced security features (SSO, 2FA)
- Role-based permissions
- Custom objects
- Higher usage allowances
If you have 10+ reps and need enterprise-grade security and coaching features, Scale makes sense. Otherwise, Growth covers most use cases.
Hidden Costs to Watch
Close's base pricing is straightforward, but there are some additional costs to be aware of:
- Phone calls: Built-in calling is included, but you pay per-minute rates for actual calls. Rates vary by country.
- SMS: Text messaging is available on all plans, but you pay per text sent. Pricing varies by region.
- Phone numbers: You can purchase local and toll-free numbers directly in Close at additional cost.
- Additional organizations: Growth and Scale plans include one free additional org. Others can be purchased.
This isn't unique to Close—most CRMs with built-in calling charge usage fees. Just factor it into your budget if you're doing high-volume outbound.
What Close Does Well
Let's be real about where Close shines:
Built-in communication: Having calling, email, and SMS all in one place is genuinely useful. Most CRMs require separate integrations or subscriptions for this stuff. Close handles it natively, which means less app switching and better context.
Speed: Close claims to perform 50% faster than competitors like Pipedrive, HubSpot, and Salesforce in head-to-head tests. In practice, the interface does feel snappy.
Sales-first design: Everything about Close is built for salespeople doing outbound. Smart Views surface your critical tasks, the power dialer burns through call lists, and automation handles follow-up so reps can focus on conversations.
Easy setup: You can get Close running in a day. Import your data from a spreadsheet or another CRM, customize your pipelines, and start selling. No Salesforce engineer required.
Where Close Falls Short
Close isn't perfect. Here's where it struggles:
No free plan: Unlike HubSpot or Zoho, Close doesn't offer a permanent free tier. The 14-day trial is fine, but small teams on tight budgets might prefer starting with a free option.
No marketing features: Close is purely sales. If you need landing pages, forms, marketing automation, or social campaigns, you'll need separate tools.
Limited customization on lower tiers: Solo and Essentials restrict custom fields and advanced views. If you need deep customization, plan to pay for Growth or Scale.
SMS restrictions: Text messaging only works in certain countries, and each message costs extra. If SMS is central to your outreach, verify your region is supported.
Support complaints: Some users report frustration with Close's support model—no phone support, email-based assistance, and scheduling issues. Your mileage may vary.
Close CRM vs. Alternatives
How does Close stack up against the competition?
| CRM | Starting Price | Free Plan? | Best For |
|---|---|---|---|
| Close | $9/user/month | No (14-day trial) | Inside sales teams, outbound-heavy orgs |
| HubSpot CRM | Free | Yes | Marketing + sales alignment |
| Pipedrive | $14/user/month | No | Visual pipeline management |
| Monday CRM | $12/user/month | No | Teams already using Monday.com |
| Freshsales | $9/user/month | Yes (limited) | Budget-conscious teams |
Close is more expensive than most alternatives at the entry level. But if you're comparing apples to apples—specifically CRMs with built-in calling, SMS, and email automation—Close is actually competitive. You'd pay similar amounts (or more) adding these features to cheaper CRMs.
For a deeper dive on CRM options, check out our guides on best CRM software and CRM for small business.
Who Should Use Close CRM?
Close is ideal for:
- Inside sales teams doing high-volume outbound calling
- SMBs that want calling, email, and SMS in one platform
- Teams that hate switching between apps
- Sales orgs that need automation to scale follow-up
- Companies that prioritize speed and simplicity over feature bloat
Close probably isn't for:
- Solopreneurs on a tight budget (free CRMs exist)
- Teams needing marketing automation built-in
- Outside sales teams needing routing and mapping
- Businesses needing extensive customization on lower budgets
- B2C companies—Close is built for B2B SaaS-style sales
Is Close CRM Worth It?
If you're an inside sales team making lots of calls and sending lots of emails, Close is worth serious consideration. The built-in communication tools genuinely save time, and the automation features (on Growth and above) can meaningfully boost productivity.
For solo users or tiny teams, the $9/month Solo plan is affordable but limited. You'll probably want to start with Essentials at minimum to get follow-up reminders, or Growth to unlock real automation.
The main question is whether you need what Close does best—integrated calling, email, and SMS with sales-focused automation. If that's your workflow, Close delivers. If you need marketing features, deep customization, or a free entry point, look elsewhere.
Try Close CRM free for 14 days and see if it fits your team's workflow. No credit card required.
Want to read what actual users think? Check out our Close CRM reviews for the full breakdown.